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License code problems? (Real Studio network user group Mailinglist archive)

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Re: CopyFileTo Speed   -   Norman Palardy
  License code problems?   -   Stephen Adams
   Re: License code problems?   -   Seth Willits
    Re: License code problems?   -   Stephen Adams

License code problems?
Date: 31.07.02 19:43 (Wed, 31 Jul 2002 13:43:08 -0500)
From: Stephen Adams
Hi,

Just bought a copy of 4.5 and the license code received in the email
and with the invoice simply doesn't work. I've emailed and called
customer service and have not had an email back or call back. Any
suggestions? Anyone else seen this problem?

-Stephen

Re: License code problems?
Date: 31.07.02 20:37 (Wed, 31 Jul 2002 12:37:51 -0700)
From: Seth Willits
On 7/31/02 11:43 AM, the NSA intercepted the following message from "Stephen
Adams" <<email address removed>>:

> Just bought a copy of 4.5 and the license code received in the email
> and with the invoice simply doesn't work. I've emailed and called
> customer service and have not had an email back or call back. Any
> suggestions? Anyone else seen this problem?

I haven't. Try them again.

Seth Willits
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Re: License code problems?
Date: 31.07.02 21:17 (Wed, 31 Jul 2002 15:17:35 -0500)
From: Stephen Adams
>From: Seth Willits
>On 7/31/02 11:43 AM, the NSA intercepted the following message from "Stephen
>Adams" <<email address removed>>:

>> Just bought a copy of 4.5 and the license code received in the email
>> and with the invoice simply doesn't work. I've emailed and called
>> customer service and have not had an email back or call back. Any
>> suggestions? Anyone else seen this problem?

> I haven't. Try them again.

Finally got an email back from them - looks like they sent a 4.0 license
instead of a 4.5 license....:-) They've remedied that now.

It appears that the main customer support person was out sick today,
which is why the delay! I just wasn't patient enough, I guess.

-Stephen

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